UCHE HAIR - FAQ
WHAT IS UCHE HAIR?

We started as a line of 100% human hair extensions, lace wigs, mono front wigs, clip-ins etc., but now the line has expanded into hot styling tools, hair care products, hair accessories, and lashes. For more information about how UCHE HAIR got started, visit www.uchehair.com.

IS UCHE HAIR REAL HUMAN HAIR?

Yes! UCHE HAIR is made from 100% Remy human hair — the best type available. Only the finest virgin, untreated strands are used, all aligned in the same direction to minimize tangling and ensure long-lasting quality.

HOW MANY DIFFERENT COLORS DO THE EXTENSIONS COME IN?

UCHE HAIR extensions come in 22 colors, including 10 solid tones and 8 highlighted options. Our in-house colorists can also dye them to your preference — from Jet Black to Platinum Blonde.

HOW DO I CARE FOR MY UCHE HAIR EXTENSIONS?

Use mild, sulfate-free shampoo and conditioner. Wash only when needed. Avoid brushing wet hair — instead, use your fingers or a wide-tooth comb gently.

CAN I USE HOT STYLING TOOLS?

Absolutely! UCHE HAIR is 100% human hair — you can curl, straighten, and blow-dry it just like your own hair.

CAN I COLOR MY UCHE HAIR?

Yes, but we recommend only going 1–2 shades lighter or darker and having it done professionally to avoid damage.

HOW MUCH DOES SHIPPING COST?

We offer FREE GROUND SHIPPING on all U.S. orders over $100. International rates are calculated at checkout, with USPS and UPS as our preferred carriers.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Returns for exchanges only are accepted within 7 days of delivery. Products must be in sellable, untampered condition. Customers are responsible for shipping costs.

FINAL SALE PRODUCTS

Brushes, lashes, wigs (for hygiene reasons), clips, hair care products, and accessories are final sale and cannot be returned or exchanged.

HOW DO I CONTACT YOU?

Email: shopuche@aol.com or call 1-310-673-1330 (10 AM – 6 PM PST).

WHAT FORMS OF PAYMENT ARE ACCEPTED?

We accept all major credit cards — Visa, MasterCard, Discover, Amex — plus PayPal and cash.

DO YOU SHIP INTERNATIONALLY?

Yes! We ship globally via USPS and DHL. Delivery usually takes 7–10 business days depending on customs.

HOW LONG WILL MY UCHE HAIR LAST?

With proper care, processed hair can last up to 3 years, and virgin/raw European hair up to 7 years or more.

WHERE DOES THE HAIR COME FROM?

Our hair is ethically sourced from India, Brazil, Europe, and Israel (for Jewish wigs).

HOW LONG DOES SHIPPING USUALLY TAKE?

Orders process within 24–48 business hours. U.S. orders take about 2 days; international orders take 5–7 business days.

I PLACED MY ORDER ONLINE — NOW WHAT?

You'll receive an email confirmation with your order details and a tracking number once processed.